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Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The “cache” is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.
Be sure to close/quit the browser and restart it after clearing the cache and cookies.
Clearing cookies/cache will remove any saved log-ins for sites you are signed in to. Please ensure that you know all of your logins or have them saved somewhere safe in order to regain access to your accounts.
How to Clear Cache and Cookies
updated June 2026
Keyboard Shortcut Method
For many popular desktop browsers, you can simply press Ctrl+Shift+Delete simultaneously on the keyboard to open the appropriate window.
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Click the Tools menu (three vertical dots in the upper-right corner), then select ”Delete browsing data…”
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In the Delete browsing data window, click on “More” to set the time range to ”All Time.”
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Tick the boxes for ”Cookies and other site data” and ”Cached images and files,” then click “Delete from this device.”
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On Windows: close and re-open Chrome to save your changes.
On MacOS: go to the Chrome menu on the top menu bar and select ”Quit” for the changes to take effect.
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Click on the Tools bar (three bars in the top-right corner).
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Click “History.”
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On the menu to the right, select “Clear Recent History.”
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In the “Clear browsing data and cookies” window, set “When” to “Everything,” and tick the boxes for:
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Click “Clear.”
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On Windows: close and re-open Firefox to save your changes.
On MacOS: go to the Firefox menu on the top menu bar and select “Quit” for the changes to take effect.
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Click on “Safari” on the top menu bar.
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Click “Settings.”
- Click the “Privacy” tab.
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Click “Manage Website Data...”
- Click “Remove All.”
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Click “Remove Now.”
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Go to the “Safari” menu on the top menu bar.
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Select “Quit” to close Safari and save your changes.
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Click the Tools menu (three dots in the upper-right corner), then click “Delete browsing data.”
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In the “Delete browsing data” window, select “Cookies and other site data” and “Cached images and files,” then click “Clear now.”
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Close Edge completely for your changes to take effect.
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Go to the Settings app on your device.
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Scroll down to open the App menu and select “Safari.”
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Scroll down to the History and Website Data section and select “Clear History and Website Data.”
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Choose “All History” (and “All Profiles,” if applicable,) and tap “Clear History.”
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Open Chrome on your iOS device.
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Click on the menu toolbar in the bottom right corner.
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Scroll down and select “Delete Browsing Data.”
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Set the Time range to “All time.”
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Set Browsing data to “Cookies, site data” and “Cached images and files,” then tap “Confirm.”
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Take a moment to verify your selections, then tap “Delete data.”
