I got a new phone. How can I get back into my Olivet Account?

To get your ONU account and services working on your new device (or one that was reset), please follow these steps:

1. Set Up the Microsoft Authenticator App

If you transferred data from your old phone, your previous Authenticator configuration may have carried over. To ensure proper setup:

• Open the Microsoft Authenticator app.

• If you see an entry labeled “Azure AD” with your name, tap the gear icon (top right), then choose “Remove Account.” Repeat this for all duplicated entries.

Next, on a computer:

1. Visit myaccount.microsoft.com and sign in.

2. If prompted to use the Authenticator app, click “I can’t use my authenticator app right now” to use your backup method (e.g., text or email).

3. If you no longer have access to your backup method, contact us to reset your authentication setup.

Once logged in:

• Go to Security info > Update Info.

• Remove the old Authenticator app.

• Click “Add a method” and follow the steps to set up the Authenticator app on your new device.

2. Restore Your Olivet ID

If your Olivet ID didn’t transfer to your new device:

• Reinstall the Transact eAccounts app.

• Sign in and tap “Add to Apple Wallet” or “Add to Google Wallet.”

If you receive an error: contact the Help Desk at 815-939-5302 so we can remove it for you.