Knowledge Base

Categories (9)

Accounts

Help with ONU Account, passwords, multi-factor authentication (MFA), university portals and shared drives.
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Wi-Fi & Network Services

Help with Wi-Fi, VPN, wired internet, phone setup, call forwarding, voicemail, and connecting smart or entertainment devices.
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Software & Applications

Information and support for University-approved hardware (computers, printers, etc..) and software (applications, installations, etc.).
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Hardware & Devices

Troubleshooting steps, manuals, and setup guides for campus computers, monitors, and other physical devices
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Communication & Collaboration

Learn how to use, configure, and troubleshoot your university email, Microsoft Teams, and phone services.
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Campus Printers

Help with campus printing, including web printing, printing from personal devices, and finding printers on campus.
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IT Security

Information on cybersecurity best practices, recognizing phishing scams, and policies around responsible data usage and protection.
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Events & Media

Request support for campus events including audio/visual setup, video recording, presentation equipment, and other media services
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Helpful Videos

IT How To Videos:
https://video.olivet.edu/channel/IT%2BHow%2BTo/...
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Articles (1)

Pinned Article New Employee Account Setup and Technology Assistance

Welcome to Olivet! We’ve prepared this guide to help you get started with the essential technology resources you’ll need for your work here. Please follow the steps and resources below to set up your account and explore the tools available to you.