Knowledge Base

Categories (9)

Help with ONU Account, passwords, multi-factor authentication (MFA), university portals and shared drives.

Help with Wi-Fi, VPN, wired internet, phone setup, call forwarding, voicemail, and connecting smart or entertainment devices.

Information and support for University-approved hardware (computers, printers, etc..) and software (applications, installations, etc.).

Troubleshooting steps, manuals, and setup guides for campus computers, monitors, and other physical devices

Learn how to use, configure, and troubleshoot your university email, Microsoft Teams, and phone services.

Help with campus printing, including web printing, printing from personal devices, and finding printers on campus.

Information on cybersecurity best practices, recognizing phishing scams, and policies around responsible data usage and protection.

Request support for campus events including audio/visual setup, video recording, presentation equipment, and other media services