Resetting saved password in PaperCut Client

Issues

• I changed my Olivet password, but PaperCut keeps using the old one and won’t let me sign in.
• How do I reset my saved PaperCut password after a Olivet password change?
• PaperCut is stuck on my old credentials — how do I clear them?
• My print jobs aren’t going through since I changed my password. How do I fix PaperCut?
• How do I delete the PaperCut saved login on a Mac?
• How do I clear saved PaperCut credentials on Windows 11?

Environment

This article applies to:

• Olivet students, faculty, and staff who have recently changed their Olivet password
• Olivet-issued MacBook Pros (macOS Sequoia 15.x or Tahoe 26.x) and Olivet-issued Windows 11 computers
• The PaperCut Client application (also called PCClient on macOS or PaperCut MF Client on Windows)

This only applies if you previously chose to have PaperCut Client remember your credentials. If PaperCut is prompting you for a username and password normally but rejecting your new password, your Olivet password change may still be propagating — wait a few minutes and try again, or contact the Help Desk.

Resolution

Clear saved credentials on macOS

PaperCut Client stores a saved-login file at ~/Library/Application Support/PaperCutPrintDeployClient/Because the Library folder is hidden by default in macOS, use the Finder Go to Folder shortcut to reach it:

1. Close the PaperCut Print Deploy Client window if it is open.
2. Open Finder.
3. From the menu bar, choose Go > Go to Folder (or press Command + Shift + G).
4. Type the following path and press Return:

   ~/Library/Application Support/PaperCutPrintDeployClient/

5. Locate the file named auth.toml and drag it to the Trash.
6. Relaunch PaperCut Print Deploy Client from the menu bar.
7. Sign in with your Olivet username and your new password when prompted.

Tip: You can also open the folder directly from Spotlight. Press Command + Space, type ~/Library/Application Support/PaperCutPrintDeployClient/, and press Return.

Clear saved credentials on Windows 11

PaperCut Print Deploy Client stores a saved-login file in your AppData folder:

1. Close PaperCut Print Deploy Client if it is running.
2. Press Windows + R to open the Run box.
3. Type the following path and press Return:

   %userprofile%\AppData\Local\PaperCutPrintDeployClient

4. Locate the file named auth.toml and delete it.
5. Relaunch PaperCut Print Deploy Client from the Task Tray.
6. Sign in with your Olivet username and your new password when prompted.