Common Wireless Device Connection Issues

ONU's network is different in several ways from what you are used to at home. The type of network on Olivet’s campus is known as an Enterprise Network.  There are differences in the way the network operates and in the way data is transmitted and secured on an Enterprise Network versus a Home Network. Some devices and software have issues with the higher-grade security, authentication requirements or addressing layout of an Enterprise Network, making it difficult or impossible to connect. Some newer devices and companies (including Apple) do not prioritize development for Enterprise Network so updates may not be available as quickly.  


The following are examples of problematic situations that are different from what you may have experienced on a Home Network. In many of these cases, the device may work intermittently, or not work at all. 

  • Peer to Peer Multiplayer Gaming – NAT requirements
    • If you do not log into a 3rd party site, your multiplayer game will likely not work. This is an issue for all platforms (Source)
  • Non-Medical Network Connected Devices1 - Security Type Incompatibility
  • Devices that do not prompt for username/password
  • Devices that cannot select or enter the network
1All Networked Medical Devices should be coordinated with the Help Desk/IT Networking 

Supported Devices

Device Wired Wireless Notes
Apple Laptop ✔️ ✔️  
Windows Laptop ✔️ ✔️  
Chromebook ✔️ ✔️  
Android Smartphone ✔️  
iPhone / iPad
(iOS 11 or later)
✔️  
Android / Amazon Tablet
(Android OS 12 or later)
✔️  
Gaming Console ✔️ ✔️  
Handheld Gaming Device ✔️  
Amazon Fire TV ✔️ ✔️ May require IT support
Amazon Echo ✔️ May require IT support
Roku ✔️  
Chromecast ✔️  
Apple TV ✔️ ✔️  
Smart TV (most brands) ✔️ ✔️ May require IT support
Samsung TVs Not Supported
Google Home / Apple HomePod ✔️  
Printers Not Supported (USB only)
Pura 4 (smart diffuser) Not Supported
Owlet (baby monitor) Not Supported
Smart Lights Not Supported
Frameo Digital Picture Frame Not Supported

Need Help?

If you're having issues, contact the IT Help Desk:

(815) 939-5302 | it@olivet.edu

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