Common Wireless Device Connection Issues

ONU's network is different in several ways from what you are used to at home. The type of network on Olivet’s campus is known as an Enterprise Network.  There are differences in the way the network operates and in the way data is transmitted and secured on an Enterprise Network versus a Home Network. Some devices and software have issues with the higher-grade security, authentication requirements or addressing layout of an Enterprise Network, making it difficult or impossible to connect. Some newer devices and companies do not prioritize development for Enterprise Network so updates may not be available as quickly.  

For some devices like Visio TVs, you will need to enable DCHP.


The following are examples of problematic situations that are different from what you may have experienced on a Home Network.  In many of these cases, the device may work intermittently, or not work at all. 

  • Peer to Peer Multiplayer Gaming – NAT requirements
    • If you do not log into a 3rd party site, your multiplayer game will likely not work. This is an issue for all platforms (Source)
  • Non-Medical Network Connected Devices1 - Security Type Incompatibility
1All Networked Medical Devices should be coordinated with the Help Desk/IT Networking 

Supported Devices

Device Wired Wireless Notes
Apple Laptop  
Windows Laptop  
Chromebook  
Android Smartphone  
iPhone / iPad
(iOS 11 or later)
 
Android / Amazon Tablet
(Android OS 12 or later)
 
Gaming Console  
Handheld Gaming Device  
Amazon Fire TV  
Amazon Echo  
Roku  
Chromecast  
Apple TV  
Smart TV (most brands)  
Samsung TVs  
Google Home / Apple HomePod  
Printers Not Supported (USB only)
Pura 4 (smart diffuser) *May work on IoT
Owlet (baby monitor) *May work on IoT
Smart Lights *May work on IoT
Frameo Digital Picture Frame *May work on IoT
Hatch (alarm clocks) Not supported on IoT or game-stream

If you're having issues, contact the IT Help Desk:

(815) 939-5302 | it@olivet.edu

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