Report a Software Issue / Ask a Question

Please check our Knowledge Base before requesting, as it covers many common questions and problems.

Click on “Submit a Ticket” and fill out the form if you need help accessing, have issues with, or need general support for University systems or software.

ONU IT manages and supports many systems and software used across campus:

My.Olivet
Self-Service
Astra Scheduling
Other campus systems and websites.

ONU IT also supports 3rd-party software:

Microsoft Office
Adobe
Kaltura Video Recording
Many other common applications

Submit a Ticket

Related Articles (2)

Adobe (Creative Cloud)

Changes to Adobe Acrobat and Creative Cloud software on University-owned hardware and personal devices.

BitLocker Recovery / Bitlocker Message Every Reboot

This article explains what to do if your computer repeatedly asks for a BitLocker recovery key when starting up. Users can find their recovery key through Microsoft's BitLocker Recovery Key tool or contact IT for assistance, though identity verification is required before a key can be provided.