Report a Software Issue / Ask a Question

Please submit this request if you need help accessing, have issues with, or want general support for University Systems or Software.

ONU IT supports many systems and software used across campus.

Olivet manages systems like Colleague, My.Olivet, Self-Service, Astra Scheduling, and other campus systems.

We also support software such as Microsoft Office, Adobe, Kaltura Video Recording, and more.

Please check our Knowledge Base first, as it answers many common questions and problems - 

Olivet Nazarene University - IT Knowledge Base

 
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This article explains what to do if your computer repeatedly asks for a BitLocker recovery key when starting up. Users can find their recovery key through Microsoft's BitLocker Recovery Key tool or contact IT for assistance, though identity verification is required before a key can be provided.