Knowledge Base

Categories (8)

Accounts

Help with ONU Account, passwords, multi-factor authentication (MFA), university portals and shared drives.
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Network & Telecom

Help with Wi-Fi, VPN, wired internet, phone setup, call forwarding, voicemail, and connecting smart or entertainment devices.
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Devices & Applications

Information and support for University-approved hardware (computers, printers, etc..) and software (applications, installations, etc.).
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Events and Media

Request support for campus events including audio/visual setup, video recording, presentation equipment, and other media services
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IT Security

Information on cybersecurity best practices, recognizing phishing scams, and policies around responsible data usage and protection.
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Printing

Help with campus printing, including web printing, printing from personal devices, and finding printers on campus.
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Employee-Specific

Setup for new employees (email, accounts, equipment), and procedures for exiting users (account deactivation, device return).
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Helpful Videos

IT How To Videos:
https://video.olivet.edu/channel/IT%2BHow%2BTo/...
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