Knowledge Base

Categories (8)

Accounts

Help with ONU Account, passwords, multi-factor authentication (MFA), university portals and shared drives.
Expand

Network & Telecom

Help with Wi-Fi, VPN, wired internet, phone setup, call forwarding, voicemail, and connecting smart or entertainment devices.
Expand

Email & Communication

Guides for setting up and troubleshooting email, managing shared mailboxes, and using collaboration tools like Zoom or Teams.
Expand

Devices & Applications

Information and support for University-approved hardware (computers, printers, etc..) and software (applications, installations, etc.).
Expand

Events and Media

Request support for campus events including audio/visual setup, video recording, presentation equipment, and other media services
Expand

IT Security

Information on cybersecurity best practices, recognizing phishing scams, and policies around responsible data usage and protection.
Expand

Classroom

Resources and troubleshooting for university classrooms and computer labs, including technology, classroom equipment.
Expand

Printing

Help with campus printing, including web printing, printing from personal devices, and finding printers on campus.
Expand