Knowledge Base

Categories (13)

Accounts

Help with NetID, password resets, multi-factor authentication (MFA), and access to university systems like portals and shared drives.

Campus Cable TV

Canvas

Resources for Canvas, lecture capture tools, and classroom tech for faculty and students.

Classroom

Resources for university classrooms and computer labs, including information on available technology, troubleshooting classroom equipment, and how to report issues with instructional spaces.

Email & Communication

Guides for setting up and troubleshooting email, managing shared mailboxes, and using collaboration tools like Zoom or Teams.

Events and Media

Request support for campus events including audio/visual setup, livestreaming, video recording, presentation equipment, and other media services

Hardware

IT Security

Information on cybersecurity best practices, how to recognize phishing scams, and policies around data protection and responsible tech use.

Network & Telecom

Resources and support for campus Wi-Fi, VPN access, wired network connections, call forwarding, phone and voicemail setup, and connecting entertainment or smart devices to the network.

Printing

Guides and support for using campus printing services, including web-based printing, printing from personal devices, and locating printers across campus.

Software

Miscellaneous

Video.Olivet.edu